In Britain, on average, every 30 seconds a member of the public calls the RSPCA 24-hour cruelty line to report concerns about animal welfare.
At the other end of the phone is a dedicated team at our National Control Centre who prioritise the calls and pass on to our officers in the field.
But what does it take to be a member of our National Control Centre team? And what is a typical day like? They visit the team to find out.